Leaky Pipes and High Water Bills
After several months of discussion, on July 11 Town Council adopted a series of key amendments to the Town Code related to "testing of water meters" and "user charges pertaining to high water bills."
The changes are designed "to offer some relief to customers who experience a high water bill due to a leak or extraordinary water usage under certain conditions."
One change provides for free testing of water meters "by the Town's designated agent upon complaint of the consumer." The first test is free, and only one such free test may be requested during a five-year period. Subsequent tests may be ordered, however, for a fee of $35, refundable if the meter's readings are off by more than 3%.
Another amendment provides strict guideline that allow the Town Treasurer and/or Town Administrator to adjust downward certain water bills deemed to be excessive due to leaks or other, sometimes indeterminate, causes.