Middleburg Bank Celebrates 90 Years of Community Service with Free Ice Cream and Commitment to Stay Ahead of the Curve
Neither financial storms nor accelerating technology can compromise Middleburg Bank's mission to give unparalleled personal service to its customers and communities.
"Our legacy is one of impeccable personal service," noted President and CEO Gary Shook. "Through our personal service and strong client relationships, we've earned the distinction of being neighbors you can bank on, and we intend to continue our neighborly and concerned service for the next 90 years."
Founded in 1924 in Middleburg, Virginia, Middleburg Bank has helped individuals, families and businesses across Virginia meet their financial goals with a broad range of financial services. The company was founded in 1924 by two Masters of the Middleburg Hunt, Daniel C. Sands, a Wall Street Financier who had a local farm in Middleburg; and Charlotte Noland, who was also founder and headmistress of Foxcroft School. Middleburg National Bank, as it was originally called, was created for convenience, allowing residents of Middleburg to conduct their banking business locally without having to travel to Leesburg or Warrenton.
Today, the company is a publically traded company under the umbrella of Middleburg Financial Corporation (NASDAQ – MBRG), a financial holding company that conducts its operations through two wholly owned subsidiaries; Middleburg Bank and Middleburg Investment Group.
"Our founding philosophy of keeping a high touch connection with the community and establishing trust with our clients is still one of our greatest strengths. Our knowledgeable and dedicated staff go the extra mile for clients" said President and CEO, Gary R. Shook. "We survived the Great Depression just a few years after opening our doors, the recession of recent years and the financial ups and downs in between; but through perseverance and dedication to community we stand strong and look forward to our centennial anniversary and beyond."
A high degree of sensitivity to the needs of the communities the bank serves characterizes and differentiates Middleburg Bank from many competing organizations.
Former President, Joe Boling led Middleburg bank through amazing times of growth and resilience. Today Chairman Boling remains actively engaged in the Bank's performance and expresses nothing but pride in the sense of stewardship Gary Shook brings to the Bank.
"Gary maintains and enhances the carefully cultivated relationships that keep us strong," Chairman Boling noted. "His vision for the future of the Bank is absolutely in keeping with our legacy, and his attention to every client relationship will help us extend our on-going commitment to our clients and communities."
"We are pleased and proud to be part of our communities," Boling explained. We understand and take seriously our stewardship role."
"Our employees at all levels are actively involved in our communities," Shook explained. "We all give generously of our time and talent to support community activities. We view our community involvement to be one of utmost importance."
As leaders of the largest depository in Loudoun County, the Middleburg Bank Board of Directors' focus is to leave their communities relevant for the next generation. No matter what the pressures of the financial markets or of the changing times, the Bank's primary focus is to support its clients and communities.
Recently, a Gallop poll reported that American's confidence in U.S. banks has increased to the highest point since the financial crisis of 2008.
"I found this news to be encouraging," said Shook… "…since a strong banking system, including strong public confidence, is essential if the U.S. economy is going to achieve strong, sustainable economic growth."
This year Gary had the privilege of serving as Chairman of the Virginia Bankers Association. In that capacity he met with bankers from across the Commonwealth.
"I know from my many conversations that while the community banks across our state didn't engage in the questionable practices of some large banks, we are all still working hard to recover from the impact of those actions."
Community banks like Middleburg Bank, understand that their strength lies in relationships with their clients and in their ability to help those clients achieve their financial goals.
"I believe that when you partner with a community bank like ours, you will enjoy a level of personal service that you just won't find at the big banks."
"One way we measure the service we deliver to you is through monthly client surveys. Each month we ask a random sample of clients to complete a short survey to let us know how we are doing and if we are meeting their expectations."
The results of these surveys help us stay in touch with how you feel about our service and they serve as an early warning system to let us know if we need to address an issue.
"Our clients tell us we are doing a good job and that they are happy with their relationship with the Bank. Based on our latest survey results, 93% of our clients are satisfied with their relationship with Middleburg Bank and 94% would recommend us to a friend or business associate."
Justifiably pleased to see that the hard work of Middleburg Bank's employees is delivering this level of satisfaction, Gary continues to emphasize the Bank's mission.
"We all know that continued satisfaction with your relationship with the Bank is the cornerstone of all we do.
"If you have an idea for ways that we can better meet your needs, please talk to one of our employees in the Financial Service Center or send me an email at garyshook@middleburgbank.com
"With your continued feedback, we will continue to get better."